1. Which of the following is always important for providing effective online customer service? a. Referring customers to your we

1. Which of the following is always important for providing effective online
customer service?
a. Referring customers to your website.
b. Asking the customer to call your helpline.
c. Treating internet customers with a lower priority than phone customers.
d. Responding promptly to internet inquiries.

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  1. Answer:

    d. Responding promptly to internet inquiries.

    Explanation:

    Customer service involves taking care of a customer’s needs in a prompt, professional, and helpful manner. It is addressing a customer’s concerns to their satisfaction.

    For customer service to be friendly and effective, it must be helpful to the client. A customer will be happy only if solutions to their queries are provided promptly.  Customers using online platforms should be givens as much priority as the rest of the clients.  If queries are not responded to fast and solutions are not provided, customers will likely seek alternatives.

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