Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro featur

Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature. Which three configurations must be made?
A. Users must use Lightning Experience. B. Publisher Actions used in the macros must be on the page layout.C. The Macros widget or utility must be added to the console.D. The Run Macros Permission must be granted to users.E. The Run Macros Action must be on the page layout.

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  1. Answer:

    B. Publisher Actions used in the macros must be on the page layout.

    C. The macros widget or utility must be added to the console

    D. The run Macros permission must be granted to users.

    Explanation:

    The macros are a function which specifies how an input function should be mapped in the computer software to produce defined output. Macros are used to make tasks less repetitive. The macros can be used in service cloud. To use macros in service cloud the macros permission must be granted to all users, the macros widget must be added to the console and the macros must be on the page layout.

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